Years ago when I first started to get my hair cut and colored and my nails manicured or artificial nails put on, an appointment at the beauty salon was an experience where I always felt pampered and special. Am I being old fashioned in thinking that’s still true, or should be?
Almost a month ago, I set up an appointment at a new salon to have a cut and color done on my shoulder-plus-length, medium brown hair. I had researched salons in my area and was impressed by an ad I’d seen in which the owner had expressed how professional she and her staff were and how her salon was a dream come true for her. That sounded good to me, so I set up an appointment with (we’ll call her), Breanna.
I did my due-diligence rounding up photos of favorite styles and examples of color that I liked so I could better explain to my new hair dresser the results I was expecting. Since the examples I selected were actual photos of me, I knew it was possible to cut and color my hair to look like those photos. And I was being realistic in knowing the results I’d see in the mirror would include the wrinkles I now wear, as opposed to some of the early photo examples, sans wrinkles.
Beauty day arrived and I was excited and very much looking forward to meeting and learning about my new hairdresser and explaining to her what I wanted done to accomplish my spiffed-up look, and also to getting my head massaged during the shampooing portion of the appointment. I think just about everybody loves that part!
I arrived a few minutes ahead of schedule and Breanna, a twenty-something girl, came forward and led me to her chair. When she asked what I wanted I showed her the folder of photos and explained that as far as cut was concerned, I’d like a page boy that curled under with a length just below my chin but above my shoulder. She looked at me with a blank look and then pulled out her comb and scissors and started cutting my hair with it dry. Other hair dressers had always cut my hair when it was wet, especially since I have some natural curl, but I‘m not the expert so I didn’t say anything.
After cutting my hair she went to get the color chart. She picked out three reddish samples and I selected a medium reddish-brown that had very definite warm, reddish highlights. She mixed the color, applied it, set a timer and went and sat down and started looking at her cell phone. The owner of the salon (about the same age) was in another chair and they spoke to one another and pointed out things on their phones to each other and ignored me.
Just about the time I was feeling totally neglected, the timer went off, I was directed to the sink and my hair was shampooed very quickly. No massage. In fact, I wasn’t sure she even got the nape of my neck wet. Then the towel was wrapped around my head and I went back to her chair where Breanna started blow-drying my hair. She had me facing away from the mirror so I had no idea what I looked like until she was done.
After spinning me around to face the mirror, someone with dark brown shoulder-length hair stared back at me and the bottom of her hair was flipped up in some places and hanging limp in others. Along with the feeling of neglect, I was trying to understand where the reddish color was and what had become of the page boy I had asked for. Then it occurred to me that Breanna may not have known what a page boy even was. That would explain the blank look she gave me, but I had had a photo of one that I had shown her and I remembered pointing to it. If she was too young to know what a page boy was, why didn’t she say she hadn’t heard that term used before?
I was so disappointed and exhausted by this time, I paid her and left, thinking I’d just not ever go back. When I got home, I went into my bathroom and ran my spread-out fingers up through the bottom of my hair at the nape of my neck and my hand came out covered in wet, gooey, dark-brown hair dye. How could Breanna have dried my hair and not noticed she’d not rinsed all the dye out? I couldn’t believe my eyes! And to make matters worse, there was not a hint of any red in the dye. The more I thought about it, the madder I got. The cut she gave me was too long, too. I had asked for a length between my chin and shoulder. What I got was hair that hung down and split at my shoulder because it was too long. To top it all off, not only did she do a poor job; she had no social skills whatsoever!
Clearly, I made a bad choice in salons, but I never dreamed I could be off that much. Throughout my adult life I worked in a service oriented business and I always gave my customers more than they expected. In other words, I treated people like I would like to be treated.
Is this a millennial thing? Or is this an unqualified stylist thing? Or both? Are young people unable to communicate with the public because of their isolation as a result of technology; the cell phone? Is that the problem? I have noticed people don’t communicate much anymore in doctor’s or dentist’s offices, restaurants and such, but this oddity seems to have totally crippled young people in particular. I might even be so bold as to say this lack of communication has become what appears to be an act of rudeness. Am I alone in thinking this? Do they know this is how some older people feel? Do they even care? Can I ever hope to get my hair done in a salon and feel pampered again? I’ve lost my confidence in being able to tell. Am I being unreasonable? Maybe so, if I didn’t say anything. I guess I should I have told her, but didn’t because I didn’t want to hurt her feelings? This is really bothering me.
Let me know your thoughts, dear readers.
Coco Ihle is the author of SHE HAD TO KNOW, an atmospheric traditional mystery set mainly in Scotland. Join her here each 11th of the month.